The Future of Retail Operations

Senior retail operations leaders from Beacon Lighting, City Beach, Universal Store, and a dozen other major chains will gather over lunch to talk candidly about what's actually working in store efficiency, loss prevention, and frontline technology. The format is deliberately stripped back,no presentations or pitches, just a moderated roundtable guided by Kristie Longhurst from Diebold Nixdorf and Prof. Gary Mortimer from QUT. You'll hear from peers wrestling with the same operational pressures you are: balancing customer experience with efficiency, closing the gap between digital ambition and in-store execution, and figuring out where technology genuinely pays off versus where it just adds friction. This is the kind of honest peer exchange that doesn't happen in most industry forums.