ResearchOps: Essential Infrastructure for Better Research

Learn how research operations actually works from someone building it at scale, plus you'll leave with systems you can use tomorrow.

Weiyan Chee from Bupa has built research operations at scale across UX, behavioural science, and compliance, and she's walking through exactly how to stop research from becoming a chaotic pile of half-documented studies. You'll hear what actually breaks when teams skip infrastructure: duplicated work, consent gaps, biased samples, and insights that can't be reused or scaled. After her talk, there's a structured activity and group discussion where you can workshop real problems with other researchers, designers, and strategists in the room. The session covers governance, knowledge systems, and how to think about research debt before it costs you time and rigour. If you run research in any capacity and feel like your process is held together by spreadsheets and good intentions, this is where you pick up concrete systems.