From Reactive to Predictive: Redefining What Good Looks Like in CS

Panel where CS leaders get honest about what predictive actually looks like in practice, how to coach teams through it, and which metrics now matter.

A panel of CS leaders cutting through the hype around predictive AI with hard truths: what actually changes operationally, how teams resist and adapt, and which metrics become obsolete when you're preventing churn before customers know it's coming. You'll hear about the coaching frameworks that actually work, where human judgment still outweighs algorithms, and the tension between moving faster and building deeper relationships. This isn't theory. It's the messy reality of shifting from reactive to proactive, with time to ask your own questions and network with peers navigating the same shift.